Expertise- Develop predictive customer success models. These enhance customer retention and boost lifetime value.
Summary: AI-Driven Customer Success
AI-Powered CRM
Leveraging AI to enhance customer success and optimize CRM workflows.
Predictive Analytics
Developing models to improve retention and customer lifetime value.
Workflow Automation
Implementing automation for enhanced customer satisfaction and growth.
Key Focus Areas
1
Mastering AI CRM
Expertise in Salesforce Einstein AI, HubSpot AI, and Zendesk AI.
2
Predictive Models
Building models for improved retention and lifetime value.
3
Automation
Implementing workflows for enhanced customer satisfaction.
4
Business Development
Upskilling in AI-assisted consultative selling.
Independent Learning & Upskilling
Growth Opportunity
Transformed career gap by mastering CRM optimization and AI-driven analytics.
AI Sales Strategies
Developed and implemented AI-powered strategies for lead generation and retention.
Certifications
Achieved Certified AI Customer Success Specialist to stay competitive.
Experience: KNNX Corp
Enterprise Customer Success Manager (Jan 2022 - May 2024)
Developed business dashboards for client reports. Managed support inbox and led platform support. Published knowledge-based articles. Escalated critical tickets for timely resolutions.
Experience: YogiFi & Quess Corp
Experience: Shore Group & Freelance
1
Operations Lead (Shore Group)
Leveraged customer data for engagement and retention. Developed SOPs for efficiency. Identified process improvements.
2
Freelance Trainer & Consultant
Developed and delivered workshops on Interview Skills and Soft Skills. Tailored content for diverse audiences.